CherryLoop.com Returns and Exchanges Policy

Return Policies
 
We want you to be completely satisfied with your purchases from CherryLoop.com and want to keep you as a customer for years to come.  To that end we will work with you to assure your satisfaction.  Returns and exchanges are accepted on merchandise within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee. Please send a copy of your original receipt with your return/exchange.  If you would like to make an exchange please note that on the original receipt and notify us as to what you would like in exchange.  We really will work with you and want you to be happy…just let us know how we can do that.

PLEASE NOTE: Shipping and handling charges are non-refundable.  The best part about this is that we pay for the shipping to get your merchandise to you.

CherryLoop.com does not assume return shipping costs. Packages that arrive COD may be denied, or the COD amount will be deducted from your return or added to your exchange order.

Where do I send my return or exchange?

Please send your return or exchange to:

CherryLoop
2424 E. 49th Street
Tulsa, OK 74105
USA

How do I make a return or exchange? 

We make it easy for you to return or exchange your merchandise.  All you have to do is securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send it back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).   Please note whether this is a return or an exchange and how you would like us to proceed.

When will my credit card be refunded? 

Once your package has been received at CherryLoop headquarters, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from cherryloop.com.